More control with Viva Energy Move
Viva Energy Move gives you 24/7 control over your Viva Energy account, allowing you to manage your ordering, delivery and invoicing needs.
About Viva Energy Move
What is Viva Energy Move?
Viva Energy Move is an online portal where customers can place orders on fuels, lubricants or solvents, and track deliveries easily.
What can I do on Viva Energy Move?
If you’re a Viva Energy customer, you can place orders, track deliveries, schedule pick-ups, download documents (proof of deliveries, invoices, statements), view account info and submit queries. The portal is regularly updated with new features.
Placing an order
What can I order?
Depending on your account set-up, you will be able to order fuels, lubricants or solvents. If you are a regular pick-up customer, you can also schedule a load to be picked up.
Some orders (for example DFOA, LPG, Adblue, VMI) must be placed through regular channels.
How do I place an order with multiple tanks of the same product?
When placing a new order, add the product onto the table twice. The tank allocation field will appear, with a message asking you to assign the tanks as applicable.
Amending or canceling orders
How can I change or cancel an order after it’s submitted?
Locate the order on the History screen and select the Edit option. Note that only orders that have not been scheduled can be changed. For amendments or cancellations after scheduling, please contact our Orders Team on 13 16 18 or email [email protected].
Tracking deliveries
Can I track deliveries?
You can track the delivery status of all orders placed in Viva Energy Move AND orders placed through our Customer Service Centre, as well as find the estimated delivery date for most products.
Who do I contact about delivery issues outside business hours?
Please contact your Account Manager who can coordinate with the relevant parties.
Registering
How do I register for an account?
To register, you need an existing Viva Energy account and a valid email (your username). Complete the online registration and wait for your Account Manager to approve it, which should happen within a day or two.
How do I add new or additional users?
New or additional users from your organisation simply need to complete the online registration and wait for approval.
How do I deactivate or remove users?
To deactivate an existing user, please contact us with details of your request.
Urgent orders
What if I need to place an urgent order?
If you need a product delivered outside the standard delivery lead times, please contact our Orders Team on 13 16 18 or send an email to [email protected]. An urgent order surcharge may apply.
What if I need to place an urgent order but missed the cut-off time?
Please contact our Orders Team on 13 16 18 or send an email to [email protected]. An urgent order surcharge may apply.
Products and prices
What if I can’t find the product I want to order?
Please contact your Account Manager to raise a query so we can add the product to your account. If you don’t have an existing portal account or are having trouble logging in, please use the Contact Us form.
What if the price shown in Viva Energy Move is incorrect?
Please contact your Account Manager or raise a query.
What if I can’t see a new delivery location when placing an order?
Please contact your Account Manager or raise a query so we can add the new location to your profile.
Why can I see most but not all the prices for lubricants packed products?
The reason behind this issue is usually intermittent internet connectivity. Please remove the line item and add it again.
Can I place an order for lubricants packed products that are out of stock?
If you are set up to allow backorder, then you will be able to submit an order for products that are out of stock. Please go to the Track Delivery screen to see the estimated delivery date for your backorder.
If you are not set up to place a backorder, the out of stock product will be cancelled in the order line once you submit your order. This will be reflected in the Track Delivery screen or order confirmation email.
Scheduling pick-up loads
Can I schedule more than one load with the same details?
Yes, simply indicate the number of loads you want to schedule. Upon submission you will be given the individual Load IDs as reference.
Can I change my load details once it’s scheduled?
Yes. Please select the planned load from the homepage and choose the Edit option.
General questions
Who do I contact if I have a question about an order I placed?
Please raise a query and provide details of the order. A team member will then get back to you.
How do I update my account details in Viva Energy Move?
Navigate to Account Updates, choose the account that the update relates to, and submit the request with the necessary details.
What should I do if I can’t find my delivery location?
Raise a query, select the relevant account and provide the necessary details.
Why can’t I submit my order online?
There are two common reasons why an order submission fails:
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Lubricant product is not available at your default location. If there’s a lubricant product without pricing on the order screen, it could mean that the product is not available at your default location which will prevent you from submitting your order.
Please remove the product(s) and call 13 16 18 or send an email to [email protected] if you wish to order these products.
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Internet disconnection. Disruption to your internet connection while submitting an order can cause it to fail. We recommend checking your internet connection and resubmitting. You might find the unsubmitted order in the Draft section.
Note that orders that have been submitted successfully will appear on the Order History screen. If you’re unsure, check your Order History for confirmation.