If you have an enquiry about the refinery’s operations or environmental performance, please call 1800 651 818. This line operates 24 hours a day, seven days a week. An experienced operator will either answer your question or record your query and make sure it’s followed up.
In the unlikely event of a serious incident and you need to act, emergency services will broadcast on ABC radio 774 AM, as well as on local radio stations and social media. There’s no need to take action if there are no messages from emergency services.
Did you know we test our safety alarms every Tuesday at 9am? More information about our safety alarms can be found here.
Refinery Alert Service
We can provide businesses and community members with alerts and information about developments at the refinery, such as alarms or incidents that may impact local traffic.
To register, simply email your request to join the Refinery Alert Service and provide your mobile number or email address. Also provide your street address if you wish receive alerts relevant to your specific location.
Viva Energy Geelong Refinery
Corio VIC 3214
Call: 1800 651 818