Viva Energy has been supplying Marine fuel for over 100 years through pipeline, barge and road tanker bunkering operations. We are excited to announce that we now offer refuelling capability for small to medium enterprise customers at our White Bay 6 fuel facility at White Bay, Sydney Harbour.
If you’re a small to medium sized marine business that needs to refuel often, a Voyager Fuel card account can make refuelling your vessel easier and faster.
Enjoy the benefits
- An account with 14 day payment terms
- Ability to have multiple Voyager Fuel cards linked to one account
- Reporting capability on usage
To open a Voyager Fuel card account, simply follow the below steps:
Step 1: Check if you are eligible for the Voyager Fuel card
To ensure the Voyager Fuel card is the best fit for your fuel needs, please ensure you meet the following eligibility criteria:
- A registered Australian Business Number (ABN)
- Purchase a minimum of 12,000 litres per annum
If you are a not a business or do not meet the eligibility criteria you can still purchase fuel at our marina facilities by applying for an Access card
Step 2: Download and complete application form
To apply for a Voyager Fuel card account, simply download the Application Form fill it in and send it back to us by email or post.
If you need help, call our one-stop Marine Customer Solutions team on 1300 038 382. We’re open 9am to 5pm AEST (closed weekends and public holidays).
Send your completed Application form via email to: Marine-Enquiries-AU@vivaenergy.com.au
Or post to:
Marine Customer Solutions
GPO Box 872
Melbourne, VIC 3001
Once your account is approved we will email you a confirmation with your account number. Your Voyager Fuel card will be mailed out to your nominated address 5-10 business days after account confirmation.
Step 3: Complete a mandatory online site induction
At Viva Energy we place the highest priority on protecting the environment and the communities where we operate, including providing you with an environmentally safe platform to refuel your vessel. Whether you are a commercial business or individual, to access our marina fuel facilities you must complete our mandatory online site induction program. Once your Voyager Fuel card account has been confirmed, you will receive a link for you and each nominated card user to complete the mandatory online site induction. You can also access the online site induction here.
Download our site induction quick reference guide for Voyager Fuel card users here.
The Access card is for users that do not require a Voyager Fuel card or do not meet the eligibility criteria. The Access card is used in conjunction with a credit or EFTPOS card. It allows individuals or recreational users to refuel their vessel at the refuelling pontoon bowsers via the Outdoor Payment Terminal (OPT).
How to apply for an Access card
1. Click here to register your details online and complete our online site induction (a certificate will be emailed to you)
2. Pick up the Access card from our White Bay 6 fuel facility office by showing your certificate
At Viva Energy we are really proud of our safe working environment. We place the highest priority on protecting the environment and the communities where we operate, including providing you with an environmentally safe platform to refuel your vessel. Whether you are a commercial business or individual, to access our marina fuel facilities you must complete our mandatory online site induction program.
How to complete online site induction and apply for Access card:
1. Click here to register your details online and complete our online site induction (a certificate will be emailed to you)
2. Pick up the Access card from our White Bay 6 fuel facility office by showing your certificate
We are currently experiencing delays in responding to phone enquiries. For All Operational issues, account opening and inductions please refer to the website or please call (02) 8090 1216, or for account or other issues please email us at Marine-Enquiries-AU@viavenergy.com.au and we’ll respond as soon as possible. We apologies for the inconvenience.
For White Bay 6 operational queries
Phone: (02) 8090 1216
Email: Whitebayfuel@vivaenergy.com.au
For customer service queries
Contact our one-stop Marine Customer Solutions team: 1300 038 382
Open 9am to 5pm AEST (Closed weekends and public holidays)
Email: Marine-Enquiries-AU@vivaenergy.com.au