Contact Us

Operational matters

If you have an enquiry about the refinery's operations or environmental performance, please call 1800 651 818.

This line operates 24 hours a day, seven days a week. An experienced operator will either answer your question or record your query and make sure it’s followed up.

For general enquiries, please see details below.

Emergency services

In the unlikely event of a serious incident and you need to act, emergency services will broadcast on ABC radio 774 AM, as well as on local radio stations and social media.

There’s no need to take action if there are no messages from emergency services.

Did you know we test our safety alarms every Tuesday at 9am? More information about our safety alarms can be found here.

General enquiries:


Communications Department
Viva Energy Geelong Refinery
Refinery Road
Corio VIC 3214


+61 3 5273 8023

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