When your claim is upheld
If, having investigated the claim, Viva Energy accepts that there was a quality issue with the product in question for which Viva Energy is responsible, and that the quality issue caused damage to your vehicle, Viva Energy will:
Reimburse the fair and reasonable costs of repairing vehicle damage directly caused by the quality issue;
Reimburse the reasonable and direct expenses incurred in making a claim; and
Reimburse the retail cost of the product.
Viva Energy may require claimants to sign a Deed of Release as a condition of Viva Energy reimbursing these costs, as acceptance of the amount paid being in full and final settlement of the claim.
Claims will not be considered unless the vehicle manufacturer has recommended that the fuel product in question is suitable for use in your vehicle, and the vehicle has had a regular service history.
The benefits you receive under this warranty are in addition to any other rights and remedies you may have under consumer protection law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This Process is issued by Viva Energy Australia Limited (ABN 46 004 610 459) of 720 Bourke Street, Docklands, Victoria, 3008.