Terms & Conditions

This web site is owned and operated by Viva Energy Australia Pty Ltd (ABN 46 004 610 459), a company incorporated under the laws of the State of Victoria, Australia with its registered office at 720 Bourke Street, Docklands, Victoria, Australia, 3008.

Visitors to this web site are bound by the following terms and conditions so please read these carefully before going on. For the purposes of these terms and conditions, “this web site” means the vivaenergy.com.au site.

Other Viva Energy web sites may contain terms and conditions which are different from these terms and conditions. On your journey around the Viva Energy web sites please check the terms and conditions of each web site which you visit and do not assume that these terms and conditions apply to all Viva Energy web sites.


  • Viva Energy companies have their own separate identities but in this web site we may sometimes use “Viva Energy”, “Group”, “we” or “us” when we refer to Viva Energy companies in general or where no useful purpose is served by identifying any particular Viva Energy company.
  • This web site may include links to external web sites. When you follow such links the external web site may appear as a full screen (in which case you will need to use the back button on your browser to return to this web site) or in some cases it may appear in a new window (in which case you will be able to return to this web site by closing the new window). Where an external web site appears within the frame of this web site, this is purely for ease of navigation and does not indicate any responsibility on our part for the external web site concerned, even if it is a web site owned and operated by another Viva Energy company. These links are provided in order to help you find relevant web sites, services and/or products which may be of interest to you quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these web sites are suitable for your purposes. Viva Energy Australia Pty Ltd is not responsible for the owners or operators of these web sites or for any goods or services they supply or for the content of their web sites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external web site to which this web site includes a link infringes the intellectual property rights of any third party).
  • All information or advice provided as part of this web site is intended to be general in nature and you should not rely on it in connection with the making of any decision. Viva Energy Australia Pty Ltd tries to ensure that all information provided as part of this web site is correct at the time of inclusion on the web site but does not guarantee the accuracy of such information. Viva Energy Australia Pty Ltd is not liable for any action you may take as a result of relying on such information or advice or for any loss or damage (whether caused by negligence or otherwise) suffered by you as a result of you taking this action.
  • Viva Energy Australia Pty Ltd does not represent or warrant that any file or program available for download and/or execution from or via this site is free from errors, viruses, defects or other conditions which would damage or interfere with data, hardware or software with which it might be used.
  • To the extent permitted by law, Viva Energy Australia Pty Ltd, its related bodies corporate, associated entities, directors, officers, employees, agents, contractors, successors or assigns shall not be liable for any damages whatsoever (whether caused by negligence or otherwise) arising out of, or in any way related to, the use of this web site or any other site linked to this web site.
  • Viva Energy reserves the right to monitor any information transmitted or received through any Forum provided. Viva Energy, at its sole discretion and without prior notice, may at any time review, remove or otherwise block any material posted.
  • Should any part of this site offer you the opportunity to join in or read from a forum, please be aware that communications posted on the forum represent the views of the individual who posted such communication and are not to be taken as the views of Viva Energy. Viva Energy Australia Pty Ltd accepts no responsibility or liability for anything posted on the forum by any user of the forum and you must not use the forum to post, upload or otherwise transmit information or pictures that are defamatory, a breach of privacy or otherwise unlawful.

Terms and Conditions

  • This web site contains material including text, photographs and other images and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by a Viva Energy company or have been licensed to it by the owner(s) of those rights so that it can use this material as part of this web site.
  • This web site also contains trade marks, including the marks “Viva Energy” and “Shell”. All trade marks included on this web site belong to a Viva Energy company or have been licensed to it by the owner(s) of those trade marks for use on this web site.

You may:

  • access any part of the web site;
  • print off one copy of any or all of the pages for your own personal reference.

You may not:

  • copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), broadcast, alter or tamper with in any way or otherwise use any material contained in the web site except as set out under “You may” above. These restrictions apply in relation to all or part of the material on the web site;
  • remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the web site;
    link to this web site;

        without our express written consent.

  • If you wish to provide a hypertext or other link to this web site, please contact us via our online feedback form with details of:
  • the URL(s) of the web page(s) from which you are proposing to link to this web site;
  • the URL(s) of the web page(s) on this web site to which you are proposing to link,
  • and we will consider your request. It is our decision as to whether we agree to your request and we do not have to do so

Changes to Terms and Conditions

Viva Energy Australia Pty Ltd may change the terms and conditions and disclaimer set out above from time to time. By browsing this web site you are accepting that you are bound by the current terms and conditions and disclaimer and so you should check these each time you revisit the site.

Changes to/Operation of Web Site

  • Viva Energy Australia Pty Ltd may change the format and content of this web site at any time.
  • Viva Energy Australia Pty Ltd may suspend the operation of this web site for support or maintenance work, in order to update the content or for any other reason. 
  • Viva Energy Australia Pty Ltd reserves the right to terminate access to this web site at any time and without notice.

Data Protection
Personal information provided to Viva Energy Australia Pty Ltd or other Viva Energy companies through this web site will only be used in accordance with our privacy policy. Please read this carefully before going on. By providing personal information to us you are consenting to its use in accordance with our privacy policy

Complaints Procedure 
If you have a question or complaint about this web site, please complete our online feedback form.

These terms and conditions are governed by and to be interpreted in accordance with the laws in force in the State of Victoria, Australia and in the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the web site whether in contract or tort or otherwise the Courts of Victoria and any Courts competent to hear appeals therefrom will have non-exclusive jurisdiction over such dispute.