To support our suppliers work with Viva Energy, our GFR supplier central provides access to comprehensive resources that outline our standards, processes, and expectations. These resources are designed to help new and existing GFR suppliers navigate every aspect of supplying to our network of convenience stores.

What you'll find in our GFR supplier central

Onboarding & compliance

  • Steps to become an approved supplier
  • Mandatory policies (e.g., Health & Safety, Cyber Security, Responsible Sourcing)
  • Modern Slavery and ethical sourcing requirements

More information coming soon

Onboarding & compliance

Our GFR general terms and agreements

  • Our Standard GFR Terms (including Private Label Special Conditions)
  • How our trading terms and deal sheets work covering (discounts, rebates, and promotional funding guidelines)
Find Out More
Our GFR general terms and agreements

Our operational standards

  • Delivery requirements and logistics standards
  • Packaging, labelling, and shelf-ready specifications
  • Store network distribution processes
  • Shortage and wastage guidelines
  • Product recall management
  • Approved Supplier Handbook: Foods and Beverages

More information coming soon

Our operational standards

Ordering, invoicing and payment

  • How orders are placed
  • How to submit invoices correctly
  • Payment cycles and dispute resolution
  • Electronic Data Interchange (EDI) setup and benefit

More information coming soon

Ordering, invoicing and payment

Marketing and promotions

  • Guidelines for in-store promotions and campaigns
  • Approval process for marketing materials

More information coming soon

Marketing and promotions