Our general approach to procurement

How we procure goods and services

We take a structured and transparent approach to sourcing goods and services to support our operations which varies depending on the type of goods and/or services being purchased, i.e. whether they are Goods Not for Resale (GNFR) or Goods for Resale (GFR).

Goods not for resale (GNFR)

In respect of GNFR, depending on the nature of the requirement, we may:

  • Send Requests for Quote (RFQ) or Requests for Proposal (RFP) directly to businesses,
  • Issue open or closed invitations to suppliers who are registered on our tendering portal.

If you supply goods or services not for resale, you may be invited to register on our tendering portal to receive information on upcoming tendering opportunities. Registration is a great way to connect with us. Just remember:

  • registration on the portal is for tender participation only.
  • our supplier registration, pre-qualification, and onboarding processes are managed separately and are required as an additional and separate step before any supply agreement can be awarded and purchase order issued.
  • A link to register on our tendering portal is available at the top of the page.

Our standard tendering conditions

All Requests for Quote (RFQ), Requests for Proposal (RFP), and other invitations to participate in tendering events (whether issued via our tendering portal or directly) are issued under our Standard Tendering Terms and Conditions. These outline the rules of engagement that apply during the RFQ, RFP and tendering phase and expectations for all parties involved.

Goods for resale (GFR)

In respect of GFR across our retail and convenience stores, our Merchandising Team manage the ranging and purchasing of products. Our Merchandising Team works directly with suppliers to ensure our shelves are stocked with great products for our customers. To find out more about the way we manage GFR supply, please go to our GFR Supplier Central.

Supplier due-diligence requirements

Staying compliant throughout the contract lifecycle

As part of our procurement process, suppliers are required to complete targeted due diligence and demonstrate that they hold appropriate insurances and minimum accreditations relevant to the goods and/or services they provide, Screening checks are carried out prior to contracting during supplier registration.

These requirements help us ensure safety, quality, and compliance across our operations—and they vary depending on the nature, value and risk profile of the engagement. Once engaged, suppliers are expected to maintain up-to-date compliance documentation throughout the term of their contract.