Frequently Asked Questions for Shell Card

ABOUT SHELL CARD

How does Shell Card work?

Think of it like a credit card for fuel purchases. Every purchase is itemised on a single tax invoice and statement, and the cost of purchases deducted from your nominates account weekly, fortnightly or monthly, depending on your payment terms.

What are the benefits of Shell Card?

It makes paying for fuel easy - all your purchases appear on a single tax invoice and statement, ready for tax time. You can manage your card(s) online, you can set usage controls, we offer flexible payment options, and fraud protection is built-in… to name a few!

I don’t use much fuel in my business. Is it still worth getting a Shell Card?

Yes! Shell Card makes managing your business’ fuel easy, whether you have one vehicle or a whole fleet. Plus, we offer discounts off the pump price!

What if my business has multiple vehicles?

No problem, for a small monthly fee of $2.50 per card you can have as many cards as you want.

Can I use Shell Card at a non-Shell service station?

Shell Card has a number of participating third party card accepting sites in our service station network. To find a Shell Card accepting site near you, use our fuel finder tool.


SETTING UP/MANAGING YOUR SHELL CARD

How are PIN codes set?

Setting up your PIN is easy and can be done on your first transaction at a Coles Express or Shell Branded Service Station. Just select a four digit PIN and enter this three time to activate your Shell Card.

What happens if a driver forgets their PIN code ?

A PIN can be re-set via Shell Card Online, alternatively the authorised Fleet Manager can notify our Customer Service Team on 13 16 18 to get the PIN reset.


MANAGING YOUR ACCOUNT

What reporting access do I get?

The Shell Card Online Portal gives you complete control over your cards and your account. You can create and download a range of reports, order extra cards, apply alerts to monitor how your cards are used, and more!

Can I transfer my Shell Cards from one business to another?

We might be able to help you with that. You will need to apply for a new account with your new ABN, but then we might be able to send new cards updated from the old account.

What if I want to close my account?

We’d hate to see you go! There’s no minimum contract period so you can request to close your account at any time. Of course, any outstanding balances must be paid in full.

Does Shell Card have accounting software integration?

While we do not currently have a direct integration to any brand of accounting software, you can extract your invoice history from our online portal for upload to your accounting software if required.

Does Shell Card integrate with my fleet management software?

While we do not currently have a direct integration with any brand of fleet management software, you can extract information about your account from our online portal for upload to your software if required.

Is there someone I can talk to about my Shell Card account?

Sure, call 13 16 18 and our team will be more than happy to help.

How do I order/ cancel cards?

You can simply log on to Shell Card Online at vivaenergycards.com.au and order new cards at your convenience. Alternatively, customers on Enterprise or Managed accounts can email or call our Customer Service Team at 13 16 18 to order new cards.


COSTS AND PAYMENTS

Are there any set-up costs?

No none at all, how good is that!

What fees and charges are involved?

There are no admin fees, no transaction fees and no replacement card fees. There is a small 0.8% surcharge if you pay your account with a credit card, and a monthly fee of $2.50 for each fuel card.

Can I pay my Shell Card invoice manually with BPAY?

No, you’ll need to set up a direct debit through a bank account or credit card.

Can I pay using AMEX?

Not right now but we’re working on it… stay tuned!

Are the payment terms flexible?

We offer weekly, fortnightly and monthly payment terms. The payment terms offered will be based on a number of factors, including the types of vehicles your business uses, your monthly spend and how long you have been in business. The payment terms offered are at Viva Energy’s discretion, and subject to successfully meeting Viva Energy’s credit assessment requirements.

How often will I receive invoices?

Your invoice frequency is determined by your payment terms. We offer weekly, fortnightly or monthly invoicing options. The payment terms offered will be based on a number of factors, including the types of vehicles your business uses, your monthly spend and how long you have been in business. The payment terms offered are at Viva Energy’s discretion, and subject to successfully meeting Viva Energy’s credit assessment requirements.