New and Existing Business Customer Enquiries
Product Orders – call 13 16 18, Mon-Fri 8am-8pm AEST, or email us
Aviation General Enquiries, Orders, and Fuel2Sky Card – call 1300 735 793, Mon-Fri 8am-8pm AEST, or email us
Jet Valet - email us to book, or refer to our Jet Valet locations and times here
Marine Bunkering – email us
Technical Help Desk – call 1300 134 205, Mon-Fri 8am-6pm AEST, or email us
Chat to a consultant online Customer Service Chat
Shell service stations – use our Fuel Finder
Where to buy our lubricant oils and greases – use our Lube Locator
Call 13 16 18, Mon-Fri 8am-8pm AEST
Feedback and Enquiries - use our contact form or email us
Fuel Quality Claims Process - use our contact form
Level 16, 720 Bourke Street, Docklands Vic 3008
Mail - GPO Box 872, Melbourne Vic 3001
Reception - Call +61 3 8823 4444
General enquiries - email us, or call +61 3 5273 8023
Operations or environmental performance - call 1800 651 818, 24/7
Emergencies
In an emergency, please call 000. Please note, our safety alarm is tested every Tuesday at 9am. In the unlikely event of a serious incident and you need to act, emergency services will direct the community.
Media Enquiries – email us, or call + 61 428 750 875
Investor Relations – email us
Report a disclosure of improper conduct
- Email a Protected Disclosure Officer:
- Contact the Chief Executive Officer, or the General Manager of the relevant business area.
- Use Viva Energy's Stopline - an independent and confidential service:
Email the Office of the CEO