Contact Us


Get in touch today

General Enquiries and Customer Service

Chat to a consultant online Customer Service Chat

New Business Customers

Call 13 16 18, Mon-Fri 8am-8pm AEST, or use our contact form

Existing Business Customers

General and Shell Card Enquiries – call 13 16 18, Mon-Fri 8am-8pm AEST, or use our contact form

Product Orders – call 13 16 18, Mon-Fri 8am-8pm AEST, or email us

Aviation General Enquiries, Orders, and Fuel2Sky Card – call 1300 735 793, Mon-Fri 8am-8pm AEST, or email us

Jet Valet - email us to book, or refer to our Jet Valet locations and times here

Marine Bunkering – email us

Technical Help Desk – call 1300 134 205, Mon-Fri 8am-6pm AEST, or email us


Shell service stations – use our Fuel Finder

Where to buy our lubricant oils and greases – use our Lube Locator

Shell Fuels promotions enquiries - Email us here

Corporate Office

Level 16, 720 Bourke Street, Docklands Vic 3008

Mail - GPO Box 872, Melbourne Vic 3001

Reception - Call +61 3 8823 4444

Geelong Refinery

General enquiries - email us, or call +61 3 5273 8023

Operations or environmental performance - call 1800 651 818, 24/7


In an emergency, please call 000. Please note, our safety alarm is tested every Tuesday at 9am. In the unlikely event of a serious incident and you need to act, emergency services will direct the community.

Major Terminals

Media and Investor Relations

Media Enquiries – email us, or call + 61 428 750 875

Investor Relations – email us

Whistleblower Service

Report a disclosure of improper conduct

  1. Email a Protected Disclosure Officer:
  2. Contact the Chief Executive Officer, or the General Manager of the relevant business area.
  3. Use Viva Energy's Stopline - an independent and confidential service:

Office of the CEO

Email the Office of the CEO