Get in touch today and enjoy a better service
Our Customer Service team is available Monday to Friday between 8am and 8pm AEST.
If you’re already a customer – and that includes Shell Card customers – and you have a general enquiry, call us on 13 16 18.
If you’d like to make an order or have a question about an order, call 13 VIVA (13 84 82).
If you’re interested in becoming a customer, please complete our New Customer Enquiry form.
If you need to get in touch with our Technical Help Desk, call 1300 134 205 or send us an email.
Contact numbers for the Geelong Refinery can be found here.
Our head office is open Monday to Friday between 8am and 5pm AEST.
You’ll find us at:
Level 16, 720 Bourke Street
Docklands Vic 3008
ABN 46 004 610 459
Call: +61 3 8823 4444
Post correspondence to:
GPO Box 872, Melbourne Vic 3001
For all other enquiries or feedback, please use our online form to get in touch.
Click here to locate your nearest Shell service station.